Airlines Raise Fares While Passenger Services Decline—Travelers Left Frustrated
India’s aviation sector is under growing criticism as airfares continue to rise while passenger services steadily decline. Recent data from 2025 shows that ticket prices are significantly higher than in previous years, yet the quality of in-flight and ground services has been reduced, leaving travelers feeling helpless.
Why Are Fares Rising?
Industry experts point to several factors driving the surge in fares:
- Rising fuel prices and the depreciation of the rupee have increased operating costs.
- Maintenance and infrastructure expenses have gone up as airlines expand fleets and routes.
- Despite a 7–10% increase in domestic passenger traffic and a 15–20% rise in international travel, fares remain high, especially for last-minute bookings.
DGCA’s Intervention
In October 2025, the Directorate General of Civil Aviation (DGCA) instructed airlines not to hike fares during the festive season and to operate additional flights to meet demand. Four major carriers were asked to add 1,750 extra flights. However, passengers report that fares on many routes remain abnormally high, undermining the regulator’s efforts.
Declining Passenger Services
Travelers are voicing strong complaints about shrinking services:
- Complimentary meals and beverages have been reduced or eliminated on many routes.
- Baggage allowances have been cut, with steep charges for extra luggage.
- Flight delays and cancellations are increasing, with inadequate compensation or rebooking options.
- Reduced cabin crew and ground staff have slowed down service quality.
Market Snapshot
- IndiGo continues to dominate the market, expanding its capacity.
- Air India is struggling with supply shortages, leading to passenger dissatisfaction.
- Analysts warn that the Indian aviation industry is at a “turning point”—demand is rising, but service standards are slipping.
Passengers’ Plight
For many, air travel is no longer affordable. What was once accessible to the middle class is increasingly becoming a luxury. With fares climbing and services shrinking, passengers feel they are paying more but receiving less.
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