India Post Payments Bank Launches Aadhaar-Based Face Authentication for Inclusive Digital Banking
New Delhi, August 2025 — In a landmark move toward inclusive and accessible digital banking, India Post Payments Bank (IPPB) has unveiled an Aadhaar-based Face Authentication service. This innovative feature empowers elderly and differently-abled citizens by enabling secure, contactless banking without the need for fingerprints or OTPs.
A Game-Changer for Inclusive Finance
Developed within the framework of the Unique Identification Authority of India (UIDAI), the face authentication system uses AI-powered facial recognition to verify customer identity. It supports the Government of India’s Digital India initiative and strengthens IPPB’s mission to deliver banking services to every doorstep.
IPPB MD & CEO R. Viswesvaran stated:
“We are not just improving technology; we are enhancing dignity. With this face authentication facility, we ensure no citizen is excluded from essential banking services due to fingerprint issues or mobile OTP constraints.”
Key Features & Benefits
| Feature | Description |
|---|---|
| ✅ OTP & Fingerprint-Free | No need for biometric devices or SMS-based verification |
| ✅ Enhanced Accessibility | Tailored for senior citizens and differently-abled individuals |
| ✅ Secure & Contactless | Minimizes physical contact, ideal during health emergencies |
| ✅ Fast & Efficient | Speeds up account opening, fund transfers, and bill payments |
| ✅ Nationwide Availability | Integrated across IPPB’s 1.65 lakh post office branches |
Banking at Every Doorstep
Launched in 2018 under the Department of Posts, IPPB leverages India’s vast postal network—spanning over 5.5 lakh villages and towns—to deliver banking services through 3 lakh postal employees. With support for 13 regional languages, the bank currently serves over 11 crore customers, making it one of the most accessible financial institutions in the country.
A Step Toward Touchless Banking
This new face authentication system marks a significant shift toward paperless, cashless, presence-less—and now touchless banking. It eliminates barriers posed by traditional biometric systems and mobile OTPs, ensuring that even the most marginalized communities can access financial services with ease and dignity.
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